These Terms of Service apply to everyone who uses the Homevis website, design studio and tradie matching services, including homeowners and tradespeople ("tradies") in our network. "Homevis", "we", "us" and "our" refer to Homevis. By using our website or creating an account, you agree to be bound by these terms.
1. Our Services
Homevis provides:
- An AI design studio. You upload photos of your space, choose a room, style and finishes, and receive an AI-generated renovation preview. Once a preview has been generated, the studio can also show an estimated cost range.
- Tradie matching. We connect people planning a renovation with tradies in our network who service their area and do the type of work their project needs.
- A lead service for tradies. Approved tradies receive renovation leads through the tradie portal and pay for the leads delivered to them.
We may change, add or remove features of our services from time to time.
2. Accounts
You need an account to generate designs or to use the tradie portal. You must give accurate information when you sign up, keep your password secure, and tell us promptly if you think someone else has used your account. You are responsible for activity on your account.
We may suspend or close an account that breaches these terms.
3. The Design Studio Is Free for Homeowners
Homeowners do not pay to use the design studio or to be matched with tradies. Each homeowner account includes three design generations, and no credit card is required. You can explore the studio as a guest, but you need to sign up or sign in to generate a design. Clearing the form does not restore generations you have already used.
Homevis is funded by the tradies in our network, who pay to receive leads. There are no subscriptions, orders or payments for homeowners.
4. Tradie Matching and Contact by Tradespeople
By creating an account or using our design tools, you acknowledge and agree that:
- The contact details you provide (such as your name, email address, phone number, and suburb) and the project information you submit (such as photos, briefs, and generated designs) may be shared with tradies in our network who service your area.
- Your project may be shared with more than one tradie. A shared lead is sent to no more than three tradies; an exclusive lead is sent to one.
- A tradie may contact you directly, including by phone or email, to ask whether you would be interested in their services to complete your renovation.
- You are under no obligation to engage any tradie who contacts you, and being matched or contacted does not create any agreement between you and Homevis or between you and the tradie.
- If you would prefer not to be contacted by tradies, you can let us know at any time via the Contact Us page and we will exclude your details from matching.
Homevis is not a party to any agreement you enter into with a tradie. We check each tradie's QBCC licence, ABN and public liability insurance when they apply, but licences and insurance can lapse or change after that check. We do not guarantee the quality, availability or pricing of any tradie's work, or that their licence and insurance remain current. Before engaging a tradie, check their licence, insurance and quote yourself.
5. Your Photos and Project Information
Only upload photos and other material that you own or have permission to use, and nothing that is unlawful or infringes anyone else's rights.
You keep ownership of the photos you upload. You give Homevis permission to use your photos, design brief and generated designs to provide our services, including sending them to our image generation provider to create your preview and sharing them with tradies you are matched with, as described in our Privacy Policy.
6. Designs and Cost Estimates Are a Guide Only
Previews are AI-generated design concepts. They are not architectural drawings, engineering plans, construction specifications or quotes, and the finished renovation may look different. AI can make mistakes, including changing parts of a photo you did not ask to change, so review every design carefully before relying on it.
We do not warrant that the materials, products or finishes shown in a design are available, suitable for your space, compliant with building requirements, or within any particular price range.
Cost estimates are looked up from our pricing table based on your answers. They are estimates only, not fixed quotes. Actual pricing depends on site inspection, material selection and existing conditions, and estimates assume there are no hidden structural, plumbing, waterproofing or electrical-compliance issues. Your final price will come from a tradie's quote.
7. Intellectual Property
The Homevis website, design studio, branding and content, other than material uploaded by users, belong to Homevis or its licensors.
You may use the designs you generate for any lawful purpose connected with your property, including planning your renovation and sharing designs with builders, designers and tradies. If you use a design to market a property, make it clear that the image is an AI-generated concept and not a photo of the property as it currently is.
We may use generated designs, and the photos they are based on, as examples on our website or in our marketing. If you do not want your designs or photos used this way, let us know via the Contact Us page and we will not use them.
8. Tradie Accounts and Lead Charges
If you join the Homevis network as a tradie:
- Your account is reviewed by our team before it is activated. You must hold a current QBCC licence, an ABN and current public liability insurance, and give us accurate details so we can check them. Tell us promptly if any of these lapse or change.
- You are charged when a lead is delivered to you. Charges do not depend on whether you win the job.
- Your first three lead purchases are charged at an introductory rate, and standard pricing applies from your fourth lead onward. Current per-lead pricing for your trade and service area is available from leads@homevis.com.
- Each lead is labelled as either a shared lead, sent to up to three tradies, or an exclusive lead, sent only to you.
- Leads found to be invalid, for example because of a disconnected number or an incorrect trade category, are eligible for a credit. Email leads@homevis.com to request one.
- You may only use a homeowner's details to contact them about their project. You must not use those details for unrelated marketing or pass them on to anyone else.
9. Acceptable Use
You must not misuse our services. For example, you must not try to get around generation limits, including by creating multiple accounts; access other people's accounts, projects or leads without permission; scrape or copy leads or website content; interfere with the security or operation of the website; or use our services for anything unlawful.
10. Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law, or under any other law, that cannot lawfully be excluded, restricted or modified.
11. Limitation of Liability
Subject to section 10, and to the fullest extent permitted by law, Homevis is not liable for any indirect, incidental, special or consequential loss arising out of or in connection with our services, designs or cost estimates, or for any loss arising from work performed, or not performed, by a tradie.
Subject to section 10, our total liability to you in connection with our services is limited to the amount you paid Homevis for the service giving rise to the claim.
12. Privacy
Our Privacy Policy explains how we collect, use and share personal information, including the details we share with tradies you are matched with (who pay Homevis to receive leads) and how we use Google Analytics to understand how our website is used.
13. Changes to These Terms
Homevis reserves the right to update these Terms of Service at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after any changes constitutes acceptance of the revised terms.
14. Governing Law
These Terms of Service are governed by the laws of Australia. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Australia.
15. Contact Us
If you have any questions about these Terms of Service, please contact our team through the Contact Us page on our website.